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CONNECT AUTOMOTIVE LLC Terms & Conditions of Service By authorizing inspection, diagnosis, repair, storage, towing, or any other service, Customer agrees to the following: Authorization. Customer represents they are the owner or authorized agent of the vehicle and authorizes Connect Automotive LLC ("Shop") to inspect, diagnose, test drive, repair, and operate the vehicle as reasonably necessary. Estimates. Estimates are based on visible conditions only and are not guarantees. Additional repairs may be required after disassembly or diagnosis. No additional work exceeding the approved amount will be performed without Customer authorization, except where permitted by law. Payment. Payment is due immediately upon completion unless otherwise agreed in writing. The Shop may retain possession of the vehicle until all charges, including labor, parts, storage, towing, taxes, fees, and sublet services, are paid in full, subject to applicable law. Mechanic's Lien. Customer acknowledges the Shop may exercise all mechanic's lien and collection rights available under applicable law, including sale of the vehicle if permitted after required notice. Storage & Abandoned Vehicles. Vehicles not picked up within 48 hours after notice of completion may incur daily storage fees. Vehicles left beyond the period allowed by applicable law may be deemed abandoned and handled in accordance with applicable law. Parts. Replacement parts become the property of the Shop unless Customer requests their return before repairs begin, except where prohibited by warranty, core return, or supplier requirements. Used, Rebuilt & Aftermarket Parts. Unless otherwise agreed, the Shop may install OEM, aftermarket, remanufactured, rebuilt, or used parts of comparable quality and function. Warranty. Any warranty is limited to the written warranty provided by the Shop or the applicable manufacturer or supplier. Except as prohibited by law, all other warranties, express or implied, including merchantability or fitness for a particular purpose, are disclaimed. No Guarantee Against Future Failures. Repair of one condition does not guarantee against future failure of related or unrelated components. Diagnostic Charges. Diagnostic, inspection, testing, disassembly, and reassembly labor are billable regardless of whether repairs are approved or completed. Customer-Supplied Parts. The Shop may refuse customer-supplied parts. If accepted, no warranty is provided on such parts or related labor, and the Shop is not responsible for delays, failures, incompatibility, or additional labor resulting from them. Vehicle Condition. Customer understands diagnosis or repair may reveal existing damage, corrosion, worn components, prior repairs, or unsafe conditions not previously apparent. Test Drives. Customer authorizes reasonable road testing before, during, and after repairs. Personal Property. The Shop is not responsible for loss of money, valuables, electronics, tools, firearms, or personal property left in the vehicle. Pre-Existing Damage. The Shop is not responsible for pre-existing damage, deterioration, rust, corrosion, hidden defects, prior improper repairs, or failures unrelated to services performed. Delays. Completion dates are estimates only. The Shop is not liable for delays caused by parts availability, suppliers, manufacturers, weather, shipping, labor shortages, equipment failure, or circumstances beyond its control. Limitation of Liability. To the fullest extent permitted by law, the Shop's liability for any claim arising from its services shall not exceed the amount paid for the specific repair giving rise to the claim. The Shop shall not be liable for incidental, indirect, special, consequential, punitive, or lost-profit damages. Indemnification. Customer agrees to indemnify and hold harmless the Shop from claims arising from Customer's ownership, operation, modification, misuse, or unauthorized use of the vehicle, except to the extent caused by the Shop's gross negligence or willful misconduct. Unsafe Vehicles. The Shop may refuse repairs or recommend towing if the vehicle is unsafe. If Customer declines recommended repairs and elects to drive the vehicle, Customer assumes all risks associated with that decision to the extent permitted by law. Returned Payments & Collections. Customer is responsible for all costs of collection, returned payment fees, court costs, reasonable attorney's fees where permitted by law, and applicable interest on unpaid balances. Force Majeure. The Shop is not responsible for failure or delay caused by events beyond its reasonable control. Governing Law. This agreement shall be governed by the laws of the state in which Connect Automotive LLC operates. Severability. If any provision is held unenforceable, the remaining provisions shall remain in full force and effect. Entire Agreement. These Terms & Conditions, together with the repair order and any written warranty provided by the Shop, constitute the entire agreement between the parties.